Purchase Policies

Payment Options

1. Cash, credit, or debit card only.
2. Packages bought online may only be used in the Pasig and BGC Ashrams. If you intend to practice in the City Club, your pass must be purchased in the club.
3. For purchases Php 5,000 and above, 0% installment options are available for three (3) months.
4. Additional discounts only apply to regular rates, and not to existing promotions.
5. Promotions may not be used in conjunction with other promotions.
6. Passes may be purchased as gifts. Upon purchase, please provide the name of the recipient.

Packages

New-To-Yoga Passes
(15-Day Pass, 40-Day Pass)

1. Passes must be activated within three (3) months of purchase.
2. Passes are non-refundable, but transferable if not yet activated.
3. Pass validity will start on the first day of use.
4. No extensions; no freezing of passes.
5. The 15-Day and 40-Day Passes are introductory passes, and may be purchased only once. However, we do allow inactive members to repurchase and use these passes if they have not practiced for six (6) months or more.

Flexipasses
(Flexipass 5, Flexipass 10, Flexipass 20, Kids Yoga, Birthlight)

1. Passes must be activated within six (6) months of purchase.
2. Passes are non-refundable, but transferable if not yet activated.
3. Passes must be activated within 6 months of purchase.
4. Pass validity will start on the first day of use.
5. Passes are subject to expiration. Always check the expiration date of your pass. However, the validity of a pass may be extended should there be the following cases:
Sickness – Should a student fall ill or be injured, validity may be subject to extension should a medical certificate be provided.
Business Trip – Should a student leave for a business trip out of town, validity may be subject to extension should a complete itinerary be provided.
* Requests for extension must be submitted with a formal letter addressed to Tet Bachmann, General Manager and sent to info@urbanashramyoga.com. These must be accompanied by aforementioned supporting documents.
** For business trips, requests must be submitted at least seven (7) days ahead.

Unlimited/Long Term Passes
(7 Day Unlimited Pass, 3 Month Unlimited Pass, Great Year Yoga PRIME)

1. Passes must be activated within six (6) months of purchase.
2. Passes are non-refundable, but transferable if not yet activated. The Great Year Yoga PRIME Membership is transferable after activation, but subject to administrative charges.
3. Passes are subject to expiration. However, the validity of a pass may be extended should there be the following cases:
Sickness – Should a student fall ill or injured, validity may be subject to extension should a medical certificate be provided.
Business Trip – Should a student leave for a business trip out of town, validity may be subject to extension should a complete itinerary be provided.
* Requests for extension must be submitted with a formal letter addressed to Tet Bachmann, General Manager and sent to info@urbanashramyoga.com. These must be accompanied by aforementioned supporting documents.
** For business trips, requests must be submitted at least seven (7) days ahead.

Workshops

1. Workshops are non-refundable if cancelled 30 days (or less) prior to the event. Administrative charges apply.
2. Workshops are transferable prior to the event. Please inform the respective studio, and provide a formal letter authorizing transfer of a workshop pass.
3. Stored credits for workshops are not allowed.

Retail Returns

1. Apparel, yoga props, and wellness items will be honored with a receipt within thirty (30) days of purchase. All items must be sealed, unused, and undamaged.
2. Items must be purchased before use or consumption. Please settle your purchase at the front desk.
3. Food and beverage may not be returned.