Frequently Asked Questions
Are you holding physical classes already?
Not yet :( Health and safety are of utmost importance to us, and until we are confident in the containment of this virus, we will continue to hold our classes fully online
Can I use my existing Studio Pass to book Virtual Classes?
Yes! Meanwhile if you wish to buy a Virtual Pass and keep your existing Studio Pass frozen, you may send a request to info@urbanashramyoga.com
Do I need to have a Zoom account?
Yes! You must register and log-in with your Zoom account to attend our virtual classes
What if I’m late to class?
You can still join 10 minutes after the class starts. We will no longer admit students beyond the first 10 minutes of the class.
What if I miss my class?
Your missed class will not get deducted from your existing pass
Do I need to turn on my video in the Zoom class?
This is highly recommended, but not required. Turning on your video will allow the teacher to guide you in your form and alignment, and provide the necessary adjustments if needed.
Do I need to finish the whole session?
Yes! It is required that you finish the class in order for you to experience the full benefits of the yoga practice. However, if something important comes up, you may inform us via Facebook or Instagram, email to info@urbanashramyoga.com, or private message within the Zoom call itself.
What are my payment options?
Debit card, Credit card, GCash, PayMongo, PayPal, or Bank deposit to BPI. Purchase a pass through the Urban Ashram App for automatic activation. Email us at info@urbanashramyoga.com for further assistance.
Can I ask for a refund on my pass?
Unfortunately, we do not provide cash refunds. Instead, you may either transfer your pass to a friend or replace it with an item in our shop. For further assistance, you may email us at info@urbanashramyoga.com.
Can I request to freeze my current pass?
Kindly email us at info@urbanashramyoga.com for further assistance on this
Can I practice yoga if I have a health issue or past injury?
Kindly send us a message on Facebook or Instagram, or email us at info@urbanashramyoga.com. We will provide proper assistance and recommend the best class for you.
Can I do a private yoga class?
Yes! You may reach out to us on Facebook or Instagram, or email us at info@urbanashramyoga.com to arrange this for you
Didn’t find what you were looking for? Send us a message on Facebook or Instagram, or email us at info@urbanashramyoga.com for further assistance.